If you have a question for us that isn’t answered on this page, then head over to our contact page. We’re happy to answer all your questions about our Ethiopian coffee.
– We operate a same day despatch if you order before midday (Monday – Friday)
– As standard, all UK orders are sent by Royal Mail Tracked 48 which means that orders generally take 2 days to arrive from the point it’s despatched from our Roastery
– For a fee, you can upgrade to Royal Mail Tracked 24 or Parcelforce which offer next day delivery. Please note this is from point of despatch, not from point of purchase. If you’re short on time (or coffee) we would always recommend ordering ahead
– Order before 12.00 and get your coffee roasted and despatched the same day (excluding weekends and Bank Holidays). Any orders after 12.00 will be despatched the next day. Any orders placed after 12.00 on Friday, will be despatched on Monday.
– If you place an order that doesn’t classify as letterbox friendly (see above) and nobody will be in to receive the order, please include delivery instructions or a nominated safeplace in your order notes when checking out. We will add this to you order when processing the shipping.
– If the courier attempts delivery and nobody is in with no safe place given, they will leave a card with instructions on where to collect your parcel. Usually at your closest local depot.
– If you place an order that doesn’t classify as letterbox friendly (see above) and nobody will be in to receive the order, please include delivery instructions or a nominated safeplace in your order notes when checking out. We will add this to you order when processing the shipping.
– If the courier attempts delivery and nobody is in with no safe place given, they will leave a card with instructions on where to collect your parcel. Usually at your closest local depot.
– Yes, we absolutely follow a sourcing practice known to be Fair Trade.
– Fair trade is about better prices, decent working conditions, local sustainability, and fair terms of trade for farmers and workers around the world, but particularly in lower income countries. By requiring companies to pay sustainable prices (which must never fall lower than the market price), Fair trade addresses the injustices of conventional trade, which traditionally discriminates against the producers from low-income countries. It enables them to improve their position and have more control over their lives.
– Getting the correct grind size for your coffee depends on what brewing device you’re using. As we mention above, we’d always recommend buying coffee in whole beans and grinding fresh at home to get the maximum flavour for your brew. We’ve also written a handy grind size guide which should help answer any questions you may have. Read – <a href=”https://coffee-origin.com/coffee-grind-sizes/” target=”_self”>here</a>.
– Our coffee roasters are headed by our chief roaster, Meron Assefa, and the team is based at our roastery here in London. Our team works hard to develop specialty roast profiles for each of our coffees.
– Ideally, coffee should be stored in an airtight container, kept at room temperature and out of direct sunlight if possible. As these factors may contribute to the loss of freshness and deterioration of the coffee beans.
– We would recommend leaving 7 days after the roast date before brewing, as this allows the coffee to fully degas, for the flavours to develop and allows a more consistent brew. Of course, some drinkers prefer their coffee even fresher. Ultimately, it’s down to your taste preferences.
– When stored correctly and most importantly kept dry, coffee doesn’t go off. That being said, over time coffee loses its flavour characteristics. We recommend drinking your coffee between a week and a month, for optimal taste and maximum 3 months after roast date.
– We are currently transitioning our bags to a fully home compostable option. Whilst we are in this period, you can send the black coffee bags back to us at The Roastery to be recycled with waste experts First Mile.